💡Frequently Asked Questions about Airport Services (CUN)💡

How do I book a transfer from Cancun Airport?

It is very easy. The best option is to book with LaloShuttle before traveling. Buses and taxis exist, but private service is the most comfortable.

What types of transfers do you offer?

We offer private transfers, large groups, hotel-to-hotel transfers, and hourly service. Cotiza aqui

Can I request baby seats?

Of course! Request it in the "Notes" section when quoting. There is no extra cost.

If I travel with a wheelchair or medical equipment?

Please indicate it in the "Notes". Our vans are spacious, but we need to know to assist you better.

What happens if I forget something in the van?

Contact us immediately via WhatsApp. We will check the vehicle. We are not responsible, but we will do our best to find it.

What if I need special assistance on the flight?

For flight or airport issues, contact your airline. We assist you from the moment you exit the terminal.

Can I use Uber at Cancun Airport?

Uber is not allowed to pick up passengers at the airport by federal law. Only authorized taxis and private transport like us.

Is it safe to take transport at the airport?

Yes, but avoid "pirate taxis" or people approaching you in the halls. Go straight to the exit where we wait with a sign.

How do I know which terminal I arrive at?

International flights usually T3 or T4. Domestic T2. Confirm with your airline.

How long before should I arrive at the airport?

3 hours for domestic flights and 4 hours for international flights.

Can I bring pets?

Yes, they are welcome. They must travel in their carrier. Let us know when booking.