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💡Frequently Asked Questions💡

How do I book a transfer from Cancun Airport?

It's very easy. The best and most recommended option is to book a transfer with Laloshuttle before traveling. However, there are different ways to get around: bus, taxi, and private vans, some with pros and cons. You can check out our article. What type of transfer is best for me from Cancun airport to my hotel?

What types of transfers do you offer?

We offer private transfers, group transfers, hotel transfers, and time-based transfers. Get a quote here

Can I request baby seats or booster seats?

Of course! If you require baby seats, you must include this request in the "Notes" section when submitting a quote.

If you travel with a medical device, what should I do?

If you book a transfer from Cancun Airport and have a special device (wheelchair, crutches, motorized wheelchair, etc.), you must indicate this in the "Notes" section. Cancun Airport has specialized personnel to accommodate these needs.

What happens if I forget something in the van?

We always recommend checking all your belongings before boarding or exiting the van. However, you can contact us via WhatsApp and we will be happy to assist you. We recommend reporting it as soon as possible to expedite the search process, as laloshuttle.com is not responsible for any items lost inside the vans.

What should I do if I need special assistance on my flight?

In this case, we recommend contacting your airline or travel agency directly.

Can I find transportation at Cancun Airport without a reservation?

Of course! At the airport, you can find various transfer options: taxis, buses, and public transport, or official transfer agencies like Etransfers.

What services can I find at Cancun Airport?

At Cancun Airport, you can find food, restrooms, international telephones, banks and ATMs, bars, and free Wi-Fi.

How long before the flight should I arrive at the airport to check in?

If you're taking a domestic flight, we suggest arriving 3 hours early; for international flights, 4 hours early is ideal.

How do I know what time my pickup is?

We'll confirm your pickup time via WhatsApp.

Do your vehicles have air conditioning and luggage space?

Absolutely! All of our transportation vehicles are in excellent condition, ready for your comfort, and of course, air-conditioned so you can enjoy the cool breeze! Don't worry about your luggage; we have the perfect space for your vacation bags.

What does the private transfer service include?

Our private transfer service offers you an exclusive experience: a vehicle just for you, personalized attention from start to finish, no stops in between so you can reach your dream destination faster, and flexible schedules that adapt to your travel itinerary.

How do I know which terminal I'm landing or departing from?

Generally, most international flights arrive at Terminal 3 or 4 at Cancún Airport. Domestic flights usually arrive at Terminal 2. To be 100% sure and avoid surprises, we recommend confirming with your airline before your flight. This way, your arrival will be super relaxed!

How long does the arrival process at the airport take?

The time may vary slightly, depending on immigration and customs activity. In low season, it usually takes between 30 and 60 minutes, but in high season, it can sometimes take up to 90 minutes! But don't worry, the wait is worth it for the paradise that awaits you!

Are there ATMs or currency exchange offices at the airport?

Yes, of course! You'll find ATMs and currency exchange offices in every terminal. Just a traveler's tip: the exchange rate at the airport is usually a little less favorable than in the city.

Can I use Uber or ride-hailing apps in Cancun?

It's important to know that Uber and other similar apps are not permitted to pick up passengers at the Cancun airport. For your convenience and safety, only official taxis and pre-booked private services operate. With us, your trip is safe from the very beginning!

Is it safe to take transportation from the airport?

Absolutely! It's safe, but for your peace of mind and a worry-free experience, we recommend using only official services or those you've booked in advance, such as Lalo Shuttle. Your safety and comfort are our number one priority!

Can I bring pets on the transport?

Can I bring pets on the transport?

Is there transportation from the airport to areas like Playa del Carmen, Tulum, or Bacalar?

Of course! We offer comfortable and direct private transfers from Cancun Airport to any corner of the beautiful Riviera Maya and beyond. You can easily get a quote on our website and start dreaming about your destination.

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